Terms, policies & company information

Who we are

EZAY TRAVELS AND TOURS LTD, trading as Ezay Travels. Registered in England & Wales, company number 17394853, based in London.

• Contact: Zay Siyad
• Email: coordinator@ezay.co.uk
• Phone: 0794356924

Registrations & insurance

• Registered company: EZAY TRAVELS AND TOURS LTD, no. 17394853 (England & Wales).
• Registered with the Information Commissioner’s Office (ICO) for data protection — registration number available on request.
• Public liability insurance: in place.
• Employers’ liability insurance: in place.
• Professional indemnity & identity cover: in place.

Air Travel Organiser’s Licence (ATOL): being arranged. Until it is confirmed we make no flight-protection claim and do not sell flights for instant online payment — flights are handled as a written enquiry, which is the current path to book.

How we source your fares

A fare can come from three places, and we check all of them before we send you a number. Then we tell you which one we used and what we made on it — because you’ll find out eventually, and it’s better coming from us.

• The live search. Real-time airline pricing, the same feed the big sites use. Fast, and honest on short-haul.
• Trade net fares. Consolidator pricing you can’t see publicly. On long-haul this is usually where your saving comes from.
• Our ticketing partner. Ticketed and issued through an accredited partner. We tell you which fare we used and what our fee was.

Provision of service

We quote flights and attach the parts of the trip that belong with them — hotels, airport transfers, insurance and add-ons — and present a single price with our fee shown on the line. Prices shown on the site are examples; your quote is priced to your dates and confirmed in writing before you pay. A confirmation document with your booking reference follows every completed order.

Financial protection

eZAY Travels is completing its financial-protection accreditation. Until that is confirmed we make no protection claim, and flights are handled as a written enquiry rather than instant online checkout. Once accreditation is in place, the protection that applies to your booking — and the licence details — will be published here and shown on your confirmation.

Complaints

If something isn’t right, tell us first and quickly — most things are fixable while you travel. Email coordinator@ezay.co.uk with your booking reference and what happened. We aim to acknowledge within two working days and to give you a full written response within 28 days. If we can’t resolve it between us, we’ll point you to the relevant independent scheme once our accreditation is confirmed.

Policies

Summaries below; the full documents will be linked here as they are finalised.

• Privacy & data. We use your details only to quote, book and support your trip, and to contact you about it. We don’t sell your data. Card details are handled by our payment provider’s hosted checkout — we never see or store them.
• Cancellations & changes. Airline and supplier rules apply to each fare and are shown before you pay; our service fee is separate. We’ll always tell you the change/cancel terms of a specific fare before you commit.
• Cookies. We keep these to what makes the site work and helps us improve it.